Effective Date: September 11, 2026
These Terms of Service (“Terms”) govern your use of humanitashospice.com (the “Website”), operated by Humanitas Health Services Inc., doing business as Humanitas Hospice (“Humanitas,” “we,” “us,” or “our”). By accessing or using this Website, you agree to these Terms. If you do not agree, please do not use this Website.
In a Medical Emergency, Call 911
This Website is not monitored for emergencies and is not a substitute for emergency medical care. If you or someone else is experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use this Website, our online forms, or our care assessment tool to seek help in an urgent or emergency situation.
About This Website
This Website provides general information about Humanitas Hospice, our hospice and palliative care services, and the communities we serve. It also offers tools, such as an online care assessment and contact forms, to help visitors learn more about our services and connect with our care team.
No Medical Advice; Not a Substitute for Professional Care
The content on this Website, including articles, FAQs, and any results from our online care assessment, is provided for general informational and educational purposes only. It is not intended to be, and should not be relied upon as, medical advice, diagnosis, or treatment. It is not a substitute for the independent judgment of a qualified physician or other licensed healthcare provider who is familiar with your, or your loved one’s, specific medical history and current condition.
Always seek the advice of a physician or other qualified healthcare provider with any questions you may have regarding a medical condition or hospice eligibility. Never disregard professional medical advice or delay seeking it because of something you have read on this Website.
No Provider-Patient Relationship
Browsing this Website, submitting a contact form, completing our online care assessment, or otherwise communicating with us through this Website does not create a physician-patient, nurse-patient, or other clinical provider-patient relationship between you and Humanitas Hospice or any member of our care team. A care relationship begins only once formal intake, physician certification, and admission processes have been completed in accordance with applicable law and our internal policies.
Online Care Assessment Tool
Our online care assessment is a general, self-reported questionnaire intended to help you think through whether it may be time to discuss hospice or palliative care with your physician or our team. It is not a diagnostic tool, does not determine hospice eligibility, and does not guarantee admission to our program. Actual eligibility for hospice care, including Medicare and Medicaid hospice benefits, is determined by a physician’s certification of terminal illness and other criteria required by law and by the applicable payer.
Contacting Us and Consent to Be Contacted
When you submit a form on this Website, including our contact form, referral form, or online care assessment, you consent to be contacted by a member of the Humanitas Hospice team by phone, text message, or email at the contact information you provide, for purposes related to your inquiry. Message and data rates may apply to text communications. Consent to be contacted is not a condition of receiving care. You may opt out of marketing communications at any time by following the unsubscribe instructions provided, replying “STOP” to text messages, or contacting us directly using the information at the end of these Terms.
Calls to phone numbers listed on this Website may be recorded or tracked for quality assurance and marketing analytics purposes, as described in our Privacy Policy.
Protected Health Information
Please do not submit protected health information, such as diagnosis details, medications, or insurance identification numbers, through our general website contact forms or by standard email. For more information about how we handle health information and your rights under HIPAA, please see our Privacy Policy and our HIPAA Notice of Privacy Practices, available upon request.
Testimonials
Testimonials and reviews published on this Website reflect the individual experiences of specific patients and families. They are shared with permission and are not intended as a guarantee, warranty, or prediction regarding the experience of any other patient or family. Individual results and experiences vary.
Acceptable Use
You agree not to use this Website to:
- Submit false, misleading, or fraudulent information through any form;
- Attempt to gain unauthorized access to any part of the Website, our systems, or related networks;
- Interfere with or disrupt the operation of the Website or servers or networks connected to it;
- Use any automated system, such as a bot or scraper, to access the Website in a manner that sends more requests than a human could reasonably produce;
- Use the Website for any unlawful purpose or in violation of these Terms.
Intellectual Property
All content on this Website, including text, graphics, logos, images, and the compilation and arrangement thereof, is the property of Humanitas Hospice or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may view and print pages from this Website for your own personal, non-commercial use, provided you do not remove any copyright or other proprietary notices. Any other use, including reproduction, modification, distribution, or republication, without our prior written consent, is prohibited.
Third-Party Links and Services
This Website may contain links to third-party websites or services, including video content, mapping tools, and translation services, that are not owned or controlled by Humanitas Hospice. We are not responsible for the content, accuracy, or privacy practices of any third-party sites. Your use of any third-party website is at your own risk and subject to that website’s own terms and policies.
Accessibility
We are committed to making this Website accessible to all users, including individuals with disabilities. If you experience difficulty accessing any content or feature on this Website, please contact us using the information below so we can assist you and address the issue.
Disclaimer of Warranties
This Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.
Limitation of Liability
To the fullest extent permitted by applicable law, Humanitas Hospice and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, use, or goodwill, arising out of or related to your use of, or inability to use, this Website, even if we have been advised of the possibility of such damages. Nothing in these Terms is intended to limit any liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or as otherwise prohibited by Pennsylvania law.
Indemnification
You agree to indemnify and hold harmless Humanitas Hospice and its officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses, including reasonable attorneys’ fees, arising out of your misuse of this Website or your violation of these Terms.
Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or your use of this Website shall be subject to the exclusive jurisdiction of the state and federal courts located in Pennsylvania, and you consent to the personal jurisdiction of those courts.
Changes to These Terms
We may update these Terms from time to time. The effective date at the top of this page indicates when it was last revised. Your continued use of the Website after any changes take effect constitutes your acceptance of the revised Terms.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Relationship to Our Privacy Policy
Our collection and use of information through this Website, and our handling of Protected Health Information under HIPAA, are described in our Privacy Policy, which is incorporated into these Terms by reference.
Contact Us
If you have questions about these Terms, please contact us:
Humanitas Hospice
1051 County Line Rd, Unit 104
Huntingdon Valley, PA 19006
Phone: (215) 918-7830
Email: info@humanitashealthservices.com