Effective Date: September 11, 2026

Who We Are

Humanitas Hospice, operated by Humanitas Health Services Inc. (“Humanitas,” “we,” “us,” or “our”), provides physician-led, family-centered hospice and palliative care throughout our service area. This Privacy Policy explains how we collect, use, and protect information when you visit humanitashospice.com (the “Website”), and how we handle Protected Health Information (“PHI”) in accordance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

Scope of This Policy

This Policy covers two distinct kinds of information:

  • Website Information — information collected through your general use of this Website, such as when you fill out a contact form, complete our online care assessment, or browse our pages.
  • Protected Health Information (PHI) — individually identifiable health information we create or receive while providing hospice and palliative care to a patient. PHI is governed by our HIPAA Notice of Privacy Practices and by federal and state law, described further below.

Please do not submit medical history, diagnosis information, medication details, insurance ID numbers, or other sensitive health information through our general website contact forms or by standard email. These channels are not intended for the transmission of PHI. If you need to share information about a patient’s care, please call us directly at (215) 918-7830 or use the secure channel your Humanitas care team has provided to you.

Information We Collect

We may collect the following categories of information when you use our Website:

  • Contact information you provide, such as your name, phone number, email address, and relationship to a patient, when you submit our contact form, referral form, or online care assessment.
  • Responses to our online care assessment, which may include general information about symptoms, caregiving circumstances, insurance type, and timeline for care, provided voluntarily to help us understand whether hospice or palliative care may be appropriate.
  • Technical information such as your IP address, browser type, device type, and pages visited, collected automatically through cookies and similar technologies.
  • Call information. Calls to phone numbers listed on this Website may be tracked, and in some cases recorded, for quality assurance and marketing analytics purposes, as described further below.

How We Use Your Information

We use the information described above to:

  • Respond to your inquiries and connect you with a member of our care team;
  • Assess whether hospice or palliative care services may be appropriate for you or your loved one;
  • Improve our Website and understand how visitors use it;
  • Communicate with you about our services, unless you have opted out;
  • Comply with applicable law and protect the rights, safety, and property of Humanitas Hospice, our patients, and the public.

We do not sell your personal information.

HIPAA and Protected Health Information

Humanitas Hospice is a “covered entity” under HIPAA. Once you or your loved one become a patient, the health information we create and maintain as part of care is protected under HIPAA and is governed by our Notice of Privacy Practices, which describes in detail:

  • How we may use and disclose PHI for treatment, payment, and healthcare operations;
  • The limited circumstances in which we may use or disclose PHI without your authorization (for example, as required by law, for public health activities, or in cases involving abuse or neglect);
  • Your rights regarding your PHI, including the right to request access to and receive a copy of your health record; request an amendment to your health record; request an accounting of certain disclosures we have made; request restrictions on certain uses or disclosures; request confidential communications by an alternative means or location; receive a paper copy of our Notice of Privacy Practices at any time, even if you agreed to receive it electronically; and file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights, if you believe your privacy rights have been violated.

You may request a copy of our full Notice of Privacy Practices by contacting our office at (215) 918-7830 or info@humanitashealthservices.com. We will not condition treatment, payment, enrollment, or eligibility for benefits on whether you agree to a use or disclosure of PHI, except where permitted by law.

Secure Communication

Standard email and web forms are not fully secure methods of transmitting health information. To help protect your privacy, we ask that you:

  • Avoid including PHI, such as diagnosis, medications, or insurance details, in messages sent through our website contact forms or by unencrypted email;
  • Call our office directly at (215) 918-7830 for any communication involving a patient’s specific medical information;
  • Use any secure patient portal or communication tool your Humanitas care team has provided directly to you for care-related messages, rather than general email.

If you choose to email us with information related to your care, please understand that standard email is not encrypted end-to-end unless we have specifically provided you with a secure means of communication, and that we cannot guarantee the security of information transmitted this way.

Cookies and Tracking Technologies

We use cookies and similar technologies, including website analytics and marketing tools, to understand how visitors use our Website and to support our outreach efforts. Specifically:

  • We use website analytics services to measure traffic and page performance.
  • We use marketing platforms to manage inquiry forms, follow up on inquiries, and measure the effectiveness of our outreach.
  • Calls to phone numbers displayed on this Website may be tracked and, in some cases, recorded, for quality assurance and to measure which channels are driving inquiries. Where required by law, we provide notice of call recording.
  • Our Website may offer a translation tool that sends page content to a third-party translation service to display the page in another language.

You can control cookies through your browser settings. Disabling cookies may affect how parts of our Website function.

Third-Party Service Providers

We work with third-party vendors to operate our Website and respond to inquiries, including website hosting, email delivery, form management, analytics, and call tracking providers. These vendors are given access to information only as necessary to perform services on our behalf and are contractually obligated to protect that information. Where a vendor’s services involve access to PHI on our behalf, we enter into a Business Associate Agreement with that vendor as required by HIPAA.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect information submitted through this Website and to protect PHI in accordance with the HIPAA Security Rule. No method of transmission over the internet, or method of electronic storage, is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain website inquiry information for as long as necessary to respond to your inquiry and for legitimate business purposes, such as maintaining records of communications. Patient health records are retained in accordance with applicable state and federal law governing hospice providers, which may require retention for a period of years following the conclusion of care.

Children’s Privacy

This Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this Website.

Your Choices

You may:

  • Decline to provide information through our website forms, though this may limit our ability to respond to your inquiry;
  • Opt out of marketing communications by following the unsubscribe instructions in any email we send, or by contacting us directly;
  • Request access to, correction of, or deletion of personal information you have submitted through this Website, subject to our legal and recordkeeping obligations, including those under HIPAA.

If you are a resident of a state that provides specific privacy rights, such as the right to know, delete, or opt out of the sale of personal information, you may exercise those rights by contacting us using the information below. We do not sell personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Material changes will be reflected on this page.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to request a copy of our HIPAA Notice of Privacy Practices, please contact us:

Humanitas Hospice
1051 County Line Rd, Unit 104
Huntingdon Valley, PA 19006
Phone: (215) 918-7830
Email: info@humanitashealthservices.com